I turned a "build Gantt charts" request into foundational research that reframed the product direction, and designed a timeline view that gave teams -- for the first time -- a way to see, communicate, and coordinate work across projects in the tool they were already using.
To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All product names, data, and artifacts shown are representations created to illustrate the design process while protecting confidential information.
TL;DR
Problem
Three conflicting signals, no research, and a team that had never built a visualization feature.
Discovery
20 interviews revealed "Gantt chart" was shorthand for deeper unmet needs -- and the biggest job to be done wasn't even in scope.
Influence
The research reframed the direction and directly shaped the 2026 roadmap.
Execution
Delivered within engineering's constraints by forking the token system and designing a 7-layer accessible visual system.
Impact
Teams could finally visualize and communicate project complexity without leaving the tool.
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